Our Vision & Mission

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Our Vision
We inspire & enable great customer experiences globally.

Our Mission
To drive insight, collaboration & action from the agent to the CEO.

Our founders had a vision for building phenomenal experiences for customers and employees. With decades of exposure to unsolved problems in the contact centers, they knew transformation was not just smart, but inevitable.

So they founded SuccessKPI—the first and only experience analytics and action platform—to improve contact center outcomes from the agent to the CEO. They assembled an incredible team of super smart, hard-working experts to:

  • Knock down data silos
  • Make analytics easy and actionable
  • Give businesses, managers, and agents rapid access to accurate information
  • Enable the actions needed to make the difference between success or failure

Our Values

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We solve problems
for our customers

handshake

We care for our partners & teammates

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We work hard but don’t
take ourselves too seriously

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We make simple things
easy and complex things possible

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We are creative &
innovative

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We value inclusivity &
diversity

Our Leadership Team

Dave Rennyson
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President and CEO
Josh Abich
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Chief Revenue Officer
Praphul Kumar
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Chief Product Officer
David Liu
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Chief Financial Officer
Piyush Patel
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Chief Technology Officer
David Toliver
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Chief Marketing Officer
Rajat Varuni
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VP and Chief Information Security Officer
Amy Abascal
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VP of Demand Generation
Mike Ahnemann
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VP of Global Customer Success
Mike Davies
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VP of Product Management
Vishal Desai
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VP of Software Engineering
Pawel Krawczyk
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VP of Data & Analytics
Carlos Madrid
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VP of Global Professional Services
Elliott Smith
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VP of Sales, North America
Patrick Forrester-Roberts
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VP of Global Sales
Kristen Vick
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Director, TSD Channel
Nadim Hajje
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Head of Technical Account Management
Ankush Khurana
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Head of Global Solutions Consulting
Gayetri Bhattacharjee
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Senior Director, Product Management
Stephen Lippens
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Senior Director, Product Management
Rajneesh Ranjan
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Senior Director, Software Engineering
William Judd
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Senior Director, Technical Program Management
Jessica Grupposo
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Senior Director, People and Culture
Alisa Stormer
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Manager, HR & Finance
Chetan Khurana
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Principal Consulting, Strategic Projects
Vivek Patel
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Director, Software and DevOps Engineering
Lyndon Thweatt
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Director of Customer Support

Our Advisory Board

Mark Turner
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Kenneth Frank
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Charlie Conaway
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Don Keane
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Join the team

Learn more about our open positions and start building your career at SuccessKPI.

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