Security Whitepaper

Learn more about SuccessKPI’s security processes for people, product features, cloud and network, monitoring and incident response, physical spaces, and third-parties.

security processes for people

Trust and Security

Our Policies and Procedures

Our Policies and Procedures

SuccessKPI customers can rest assured that we have established a full framework of operational systems policies and procedures orchestrated in such a way to protect data in transit and at rest in our SaaS platform. These policies and procedures meet the highest industry standard and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, FedRAMP, and more.

additional protection

Additional Protection

In addition to the protections provided by our own internal and external systems and procedures, SuccessKPI also relies on a blue-chip list of suppliers which are also equipped and certified to meet the applicable standards associated with protecting customer data on behalf of enterprise.

System Controls for Enterprise

System Controls for Enterprise

Going beyond the efforts taken by SuccessKPI and our suppliers, we also share a responsibility model. We have created a series of internal system controls such as role-based access and role-level data segregations to empower our enterprise customers to further control and protect data in their application space.

Our Global Contact Center Partners

AmazonConnect
Five9
genesys
LiveVox
Talkdesk
Twilio
ujet
Zoom

Additional Resources

Review additional resources on SuccessKPI security and policies.

Resources

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