Telecommunication, software, media, entertainment and other technology companies can expand their innovation into customer service, loyalty, and experience.
Gain customer insights to help reduce operational costs and call times.
Use sentiment analysis to create memorable experiences for customers and subscribers.
Turn successful outcomes into an impactful training process for all agents.
Maintain compliance, monitor fraud detection, secure data, and protect privacy.
Provide agents with access to tools and information securely, no matter where they work.
Connect with customers through multiple channels in every part of their journey.
“SuccessKPI enables us to achieve extraordinary levels of transcription accuracy. Their machine learning and automation tools allow us to deploy applications and POCs in a fraction of the time required by previous platforms.”
– ComunikiMe
100% Uptime.
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Set-up in minutes
Automatic PII Redactions, Built-in Risk-Mitigation Features
Find out how SuccessKPI can help you transform your contact center operations
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
