Engage in memorable multi-channel interactions that align with the varying preferences of today’s shoppers while remaining secure and compliant.
Get a complete view of consumer insights and trends by unifying real-time and historic contact center data with interactions from communication channels including SMS, email, and virtual assistants.
Provide memorable and convenient shopping experiences by decoding and visualizing conversations, powered by AI/ML engines, supported by 90+% accurate transcription, and keyword spotting in 100+ languages.
Spark joy and create a seamless shopping journey across all channels by providing associates with a view of every interaction coupled with real-time guidance and coaching.
Take advantage of top security features including automatic PII redactions on a platform with multiple third-party certifications, including payment card industry compliance (PCI), GDPR, SOC2, and more.
Understand customer expectations and increase loyalty with sentiment analytics combined with automated actions. Identify problems and trigger automated responses before issues escalate.
By automating critical business actions and multistep script guidance for associates, provide a seamless experience that prevents both customer and customer rep churn.
100% Uptime
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Set-up in minutes
Automatic PII Redactions, Built-in Risk-Mitigation Features
Find out how SuccessKPI can help you transform your contact center operations
“Agents care about their performance and SuccessKPIs scorecards and evaluation tools helped us provide fair feedback that helps agents improve and stay motivated.”
– Director of Contact Center
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
