Smarter Schedules, Happier Teams, and Customers who Feel the Difference

Precise, AI-Powered Forecasting

• Forecast your live channel traffic using advanced AI
• Precisely forecast traffic and staffing needs down to 15 min segments
• Automatically detect traffic trends and anomalies with deep learning algorithms
• Easily and quickly adjust forecasts

Meet SLAs at Every Step with Automation

• Schedule in seconds with AI
• Quickly make intraday changes
• Simple views for real-time action teams to track and monitor changes – even across multi-team access to the same schedule

Empower Your Teams with Real-time Views

• Track real-time and historical adherence and conformance
• Monitor roll-up metrics and drill into any interaction for context
• Improve motivation with transparency

Get the Full Picture of your CX and EX in One Place with Advanced Business Intelligence

• Slice and dice data exactly to your needs with advanced AI-powered business intelligence
• Understand the full journey for all your interactions
• Dive deep to improve agent performance based on operational metrics that you care for

Simple Integration to Your CX Tech Stack

Access your data in one place with 180+ third-party data integrations. Seamlessly merge your contact center data with WFM data. Leverage out-of-the-box reports and dashboards or quickly define any custom attribute, report, dashboard you need, all within an incredibly powerful and simple-to-use platform made for business users.