SuccessKPI is a global company with a vision to inspire and enable next generation experiences for the world. With a deep focus on achieving success through a shared understanding that we are stronger together, we weave our values into everything we do. Our employees are innovators and builders that help shape the future of our organization.
We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong life-work balance. We offer a flexible work environment as a fully remote team, so that you can thrive in today’s ever-changing world. If this sounds like a team you’d be proud to work with, apply today and join us.
“The people of SuccessKPI make it an inviting and exciting workplace. Every person embodies the meaning of collaboration and community. The CEO actively participates in our conversations while empowering us to own our work.”
Lyndon Thweatt, Customer Support
“There’s open atmosphere and readiness to collaborate makes SuccessKPI a great place to work as a team. You’ll notice that on day one.”
Gayetri Bhattacharjee, Product
“I feel a sense of belonging and freedom working here because of the people at SuccessKPI.”
Selva B, Engineering
We are committed to a diverse and inclusive workplace, where employees, customers, and partners feel comfortable bringing their whole authentic selves to work. We embrace differences and unique ideas and look forward to learning from one another each and every day.
Our virtual headquarters keep us connected from anywhere you are. Work remotely while connecting with your team through digital and regional events.
Unlimited PTO & flexible work schedules to help balance life
Family First – Competitive benefits including paid parental leave for birth, adoption, and fostering; top-notch health plans with the ability to flex your schedule to care for your family.
Paid Volunteer Floating Holidays to participate in company sanctioned or independently chosen community events. We make it easy to keep your voice active in your community by offering employees the time they need to volunteer or participate in local elections.
We offer competitive medical, dental, vision, and employee assistance plans along with company-wide fitness challenges.
Fair and thoughtful compensation, equity grants, and employer-matched 401(k) are paired with opportunities for career growth and development.
We offer a top-tier internship program with the ability to transition into associate-level positions post-graduation.
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
We are seeking both an Associate level Analytics Consultant and a mid-level Analytics Consultant at this time.
The Analytics Consultant is a self-driven individual with a proactive mentality and a passion for helping organizations solve complex business and technology problems. A professional interested in developing skills in the consulting, presales, support, and customer success areas, the consultant will interact with internal senior leadership and quickly ramp up to interact with customers and prospects. Are you smart and driven to succeed? Interested in learning new technology? Do you like working with numbers and analytics? If you answered yes, you will succeed here!
Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, NE, NC, NJ, PA, TN, TX, VA
Why work for SuccessKPI:
What You’ll Do
What You’ll Bring
SuccessKPI Benefits:
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.
Job Location: Remote Work, UK: Candidate must reside in the United Kingdom
Why work for SuccessKPI:
What You’ll Do:
What you’ll Bring:
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Enterprise Architect
Location: Remote – US Work from Home. Commuting distance to Northern VA preferred. Otherwise, must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA. This is a remote role working with a globally distributed team. Flexibility across time zones is required for collaboration with international partners and stakeholders.
Reports To: CTO
Role Summary:
SuccessKPI is seeking an Enterprise Architect to define, own, and evolve the architectural foundation of our global SaaS platform. This role exists to bring clarity, consistency, and long-term scalability to how our systems are designed and built, ensuring that performance, security, and reliability are embedded from the start as the company continues to grow.
This is a hands-on, senior individual contributor role with principal-level influence. You will not simply review designs or provide guidance; you will set architectural direction, establish standards, and hold the line on quality and sustainability, partnering closely with Engineering, Product, Security, and executive leadership to shape the platform’s future.
If you thrive in complex, distributed environments, are comfortable making and defending high-impact architectural decisions, and want to leave systems stronger, simpler, and more scalable than you found them, this role is for you.
What You’ll Own
The Enterprise Architect is a senior technical leader responsible for establishing and overseeing the architectural vision for SuccessKPI’s global SaaS platform. This role ensures the integrity, scalability, security, and performance of all systems across the product ecosystem.
You will partner closely with the CTO, CPO, Engineering leaders, and cross-functional teams to align product development with long-term business strategy. The Enterprise Architect sets architectural direction, defines standards, and ensures consistent, high-quality execution across the organization.
Key Responsibilities
Architectural Strategy & Leadership
Platform & Product Architecture
Technical Governance & Standards
Quality, Security & Compliance
Cross-Functional Collaboration
Innovation & Future Planning
Qualifications
Preferred Qualifications
What Success Looks Like
SuccessKPI US Benefits: Read more about our benefits here
Why work for SuccessKPI:
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Location: Remote – US Work from Home. Commuting distance to Northern VA preferred. Otherwise, must reside in one of the following states: CA, CO, FL, GA, IL, ID, IN, MA, MD, MI, MO, NE, NC, NJ, PA, TN, TX, VA
Reports to: CFO
Role Summary
SuccessKPI is seeking a Finance Manager to play a critical role on our Finance team, with a primary focus on FP&A, reporting, forecasting, and cross-functional financial execution.
This role will work closely with the CFO and partner across the organization to support and execute the company’s financial strategy. The ideal candidate brings strong analytical skills, comfort operating in a fast-paced SaaS environment, and the ability to translate financial insights into actionable business decisions.
What You’ll Own
Financial Planning & Analysis (FP&A)
Cross–Functional Partnership
What You’ll Bring
SuccessKPI US Benefits: Read more about our benefits here
Why Work at SuccessKPI
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Senior Channel Manager
As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners. You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners. Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners.
JOB LOCATION
WHY WORK AT SUCCESSKPI
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. You’ll work across teams to deliver impactful results and enjoy opportunities to advance your career in a diverse, inclusive environment.
We are looking for a seasoned Senior Channel Sales Professional responsible for driving growth through SuccessKPI’s Technology Solutions Distributor (TSD) ecosystem by building, enabling, and expanding high-impact distributor and subagent partnerships. This role owns channel strategy, partner performance, and revenue execution—working closely with internal sales, marketing, and leadership teams to ensure SuccessKPI solutions are effectively positioned and sold through the channel. As a key contributor in a fast-growing, remote-first organization, this role blends strategic planning with hands-on partner engagement to accelerate market expansion and customer impact.
RESPONSIBILITIES
REQUIREMENTS
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!
Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution? We are looking for a qualified Customer Success Manager (CSM) to drive adoption and customer success within a growing portfolio of top-tier customer accounts. You will be asked to drive business value and successful outcomes by aligning the SuccessKPI product and services with the strategic business goals and needs of our customers.
Job Location: Remote Work, USA: Candidate must reside in one of the following states to be considered for this role. We are unable to make any exceptions to this requirement: CA, CO, FL, GA, IL, ID, IN, MA, MD, MO, MI, NE, NC, NJ, PA, TN, TX, VA
Why work for SuccessKPI:
What You’ll Do:
What you’ll Bring:
About SuccessKPI Inc.:
SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.
For more information on SuccessKPI, please visit us at successkpi.com
SuccessKPI is an Equal Opportunity Employer – M/ W / D/ V / GI / S O / A
