As the demand for outsourcing increases, you can provide organizations with the essential combination of innovative and protective advantages.
Optimize reservations, logistics, and services while reducing operational costs and call times.
Use sentiment analysis to create memorable experiences for customers.
Turn successful outcomes into an impactful training process for all agents.
Maintain compliance, monitor fraud detection, secure data, and protect privacy.
Provide agents with access to tools and information securely, no matter where they work.
Easily manage client self-service dashboards with data secured based on business units and roles.
“SuccessKPIs automation engines allowed us to evaluate each part of a conversation, and effectively coach and empower our agents while taking coverage from a small human sample to 100% sampling.”
— VP of Engagement, Government BPO
100% Uptime.
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Set-up in minutes
Automatic PII Redactions, Built-in Risk-Mitigation Features
Find out how SuccessKPI can help you transform your contact center operations
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
