AI for Business Users

Powered by AI and built with a unified data layer, SuccessKPI unlocks your access to insights across your entire customer journey and agent experience and put them into action, all in one place. Designed to make simple things easy and complex things possible with pre-built integrations to your CX data and 50+ ready-to-use dashboards and reports.

SKPI_wheel

Activate In Minutes

SuccessKPI’s insight and action platform brings conversation analytics, speech and text analytics, quality management, and workforce management into one comprehensive CX workbench.

360 View of Conversations

Gain a full picture of all your CX datasets and deepen insights by blending metrics from real-time and historical sources across your platforms, regions, and BPOs.

Flowchart visual showing call center data. Blue icons represent 1.6M calls to IVR, 420K handled, 25:26 avg duration. Orange icons show 901K calls offered, 57K abandoned, 2:37 avg abandonment time. Dotted path connects data points.
Automated Real-Time Action

Automated Real-Time Action

Drive outcomes with AI-powered actions based on your data across historical and real-time customer journey. Inform your decisions with insights and never miss a beat with automated actions.

Enterprise-Grade Security

Government agencies and top global enterprises trust SuccessKPIs performance and data management standards including PCI, SOC2, HIPAA, ISO 27001, GDPR, CCPA, LGPD, FedRAMP, and more.

Trusted security and controls

Driving Success for Customers

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SuccessKPI has been a game-changer for our company. Their robust data analytics solution has revolutionized our reporting process, saving us countless hours previously spent manually assembling reports in Excel. Thanks to SuccessKPI, we’ve been able to dive deeper into our data, uncovering valuable insights that have empowered us to identify areas of improvement in our contact center.
– Michael Pena-Ariet, Process Innovation Analyst at Alegeus

Terry-Lang

Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor.
— Terry Lang, Director of CX at Edcor

Secure

Automatic PII Redactions, Built-in Risk-Mitigation Features

Compliant

Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant

Reliable

100% Uptime

Fast

Set-up in minutes

Scalable

1000, 10,000 or 100,000+ agents

Amplified with Powerful Partnerships

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With SuccessKPI’s intuitive interfaces and automations, it allows our clients to leverage real insights to improve, create action, and drive performance no matter what size or level of sophistication they are, and without fear of adoption or skillset concerns. Technology should solve real problems, not create new ones, and SuccessKPI meets that challenge.
Paul Weiss, Managing Partner at Helm Partners LLC

Global Contact Center Partners

AmazonConnect
Five9
genesys
LiveVox
Talkdesk
Twilio
ujet
Zoom
Workforce-engagement-management-2024-Frost-Radar

Named a WEM Leader

Frost & Sullivan names SuccessKPI as a leading “Company to Action” for its innovation and growth in workforce optimization.

Read the Radar

Related Resources

Real-Time Insights

Webinar

Empower Success with Real-Time Insights and Automation

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Case Study

SuccessKPI and Maximus partner with Centers for

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demo Video

Video

3-Minute SuccessKPI Insight & Action Platform Demo

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