Empower agents with automated support on every call to create a great customer experience.
Provide real-time coaching and context-driven guidance from pre-built scripts, FAQs, and knowledge base.
Track customer and agent sentiment and cadence to trigger alerts and suggestions during a live call.
Streamline wrap-ups and save time with pre-populated call summary hints at the end of every conversation.
Scale your best practices across your enterprise contact center in a single click.
Manage hierarchical multistep guidance scripts in a few clicks–no coding required.
Make real-time changes that are activated on the next call, and scale updates across your business in minutes.
Understand which guidance effectively drives better agent performance.
Equip your team to drive powerful outcomes.
“Bringing SuccessKPI on board was one of the easiest implementations I have experienced. On day 1, we were able to start listening and scoring calls. It was as if someone turned the data lights on for Edcor.”
— Terry Lang, Director of CX at Edcor
“At Maximus, we are constantly looking for new ways to innovate and improve the Citizen Journey and contact center experience. SuccessKPI allowed us to deliver increased capacity, automated quality review, and agent compliance and performance improvements for government agencies.”
100% Uptime
Third party certified PCI, SOC2, HIPAA, GDPR, CCPA, LGPD compliant
Set-up in minutes
Automatic PII Redactions, Built-in Risk-Mitigation Features
Find out how SuccessKPI can help you transform your contact center operations
Gain a full view of multiple customer touchpoints, including real-time and historical contact center data.
Decode and visualize what’s happening in your customer conversations, powered by AI/ML engines.
Build automated plays for critical action, including redacting personally identifiable information (PII) from transcripts and transaction records in real-time.
Score 100% of customer calls, deliver feedback with real-time coaching, and automate quality monitoring.
