Limited insights into customer interactions can slow business growth and decrease customer satisfaction. Build flexibility and scale into your operations with analytics, evaluations, and intelligent automation.
Over 180 pre-built enterprise application data connectors provides instant visibility of customer interactions from Salesforce, Zendesk, and many other popular applications.
Easily integrate with Genesys Cloud to begin delivering personalized experiences for your customers. Turn insights into action from over 50 out-of-the-box reports and dashboards.
Supervisors and agents gain valuable time to focus on customer experience, through automation for evaluation scoring, call summaries, and agent assistance.
Buying software should be easy. You can procure, deploy, and manage your SuccessKPI services in the cloud. The way it should it be done.
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As part of our migration, SuccessKPI was able to replicate our prior Genesys Engage reporting environment in our new Genesys Cloud platform with the same look and feel, and enhance it with customized reporting with clearly defined KPIs. The SuccessKPI development team was organized, prioritized our requests appropriately, and delivered results on time. We even partnered on a unique report capability that SuccessKPI built into their roadmap.
