Agents like AI! But Why? Find Out How to Implement, Build Trust, and Deliver Results

Why 88% of organizations report improved agent satisfaction from AI—and how to replicate it

Agent burnout is one of the biggest threats to contact center performance—but leading organizations are reversing the trend. Research shows that 88% of companies see improved agent satisfaction after implementing AI, driven by better coaching, reduced repetitive work, and increased autonomy. In this panel, industry leaders unpack how AI is transforming the agent experience—from overwhelmed to empowered—and what it takes to turn early wins into sustained impact.

Agents don’t automatically trust AI—and without trust, adoption stalls. But when implemented thoughtfully, AI drives real results: higher satisfaction, better performance, and lower churn.

• This panel explores how AI improves both sides of the equation, including:
• How to use AI in the moment to drive automation for agents in increase performance gains
• How AI-powered coaching is improving performance while making agents feel more supported—not more scrutinized
• How AI can be used to reduce repetitive work, and get more data
• How to reduce agent “fear of replacement” by AI