Accelerate CX with Generative AI for Amazon Connect

About this talk

Surfacing new CX insights fuels the increasing demand for innovation in AI capabilities for contact centers. Amazon Connect leverages responsible AI to optimize contact centers and improve business outcomes.

What you’ll learn

Sai Kotagiri, AWS Partner Solutions Architect, joins SuccessKPI to discuss powerful new AI features in Amazon Connect that improve agent performance and efficiency. Praphul Kumar, SuccessKPI Chief Product Officer, will host the discussion and present new features within the AI-powered insight and action platform that leverage generative AI to rapidly optimize business results and accelerate customer experiences.

Why attend?

Whether you’re looking to elevate your CX or in the process of migrating to the cloud, you’ll want to join this webinar and learn how to:

• Responsibly implement AI for conversational analytics
• Optimize business results and streamline CX costs
• Improve agent performance and efficiency while securing customer data